In places without much connectivity, using eSIMs is a challenge, but you can have the best time ever if you understand the …
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About Sim Planet
Guaranteed Telecom retailer in Australia. SIM Planet provides exclusive SIM card services through trusted outlets in Sydney and dynamic online sales across the nation.
Top Mobile Operators
Featuring exclusive prepaid SIM sales with Australia's top mobile network carrier and their best mobile plans. SIM Planet's stores ensure quality networks and affordable sales in Sydney.
Free SIM Delivery
Free doorstep delivery across Australia. SIM Planet aims to ensure hassle-free connectivity to our customers by providing Australia's best SIM cards with no delivery cost from our stores in Sydney.
Best Mobile SIM Cards
SIM Planet offers retail SIM sales in Sydney and exclusive online sales across Australia as well. Besides top SIM cards, we offer monthly data plans to yearly prepaid SIM plans at the best price.
Efficient Service
While our digital platform offers comprehensive access to online SIM services, our retail outlets provide expert assistance for SIM card sales in Sydney along with our top prepaid plans and offers.
Customer Reviews
Experience the trust of satisfied customers – hear their stories and
see why our commitment to quality service makes a lasting impression.
Very friendly staff. Good service and great product.
Detailed oriented!! Thank you for taking the extra mile to help.
Very kind staff and reasonable price! Definitely visit again when I'm come back Sydney!!!
Amazing experience, really helpful staff. Great network.
Very helpful and satisfactory service.
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FAQ
How can I activate my SIM card?
To activate your SIM, first insert the SIM card into your phone and follow the instructions provided by your network carrier. If you fail to activate the SIM as per the instructions, reach out to their nearest stores or website for expert assistance.
How can I check the data balance in my SIM?
There are several methods to know your data balance. You can get the details by using the official app of your service carrier or by logging in to your account via the official website of your SIM carrier. Also, if you contact customer service, you will be able to get details from the experts.
Can I keep my existing phone number and get a different SIM carrier?
Yes. You can port your existing phone number to a different carrier and use their network and services. Contact the new carrier from which you want to get the services and ask for their assistance. You can also reach out to a nearby telecom outlet to get expert assistance.
What should I do if my SIM card is stolen or lost?
If your SIM card ever gets stolen or lost, contact your service provider as soon as possible and request them to suspend your account. Also, inquire about the replacement of the SIM card.
How do I transfer contacts from my old SIM card to my new one?
You can copy the contacts to the phone's memory or use any cloud services to upload the details.
What is an eSIM and how does it work?
eSIM or Embedded SIM is a digital SIM integrated within your device. The eSIM eliminates the requirement of a physical SIM card. It also allows the user to change the carriers and plans without swapping the physical SIM. It is convenient for travellers since you can download and use the eSIM remotely upon requirement while travelling across different countries.
How can I recharge my prepaid SIM card?
You can recharge your prepaid SIM card by either using the official App of the carrier or through the website portal. You can also reach out to any retail outlet and recharge the service as well.
How can I switch my physical SIM to an eSIM?
To switch your physical SIM to eSIM, contact the customer service of your carrier and make the request. You may have to go through a step of processes including identity verification before the switching. After that, follow the instructions from customer service to switch and activate your eSIM. You can also visit any local store for the process.
Can I switch back from an eSIM to a physical SIM?
Yes. Contact customer service and request for the switching from eSIM to physical SIM. You may have to deactivate the eSIM by following the instructions from the customer service side prior to activating the physical SIM. Also, you may have to collect the physical SIM from the local store or by post with respect to your convenience.
What is the difference between postpaid and prepaid SIM cards?
With prepaid SIM cards, you may have to pay in advance for the services you need to access, like data, calls and texts. With this service, you are not locked in with the service provider and are free to change the plan and service at your convenience.
But with postpaid SIM cards, you are allowed to pay the bill at the end of the month based on your usage of the services. With this postpaid SIM, you will get better rates and features while prepaid SIM gives you more freedom and flexibility.
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