At Sim Planet we are committed to providing our customers with the best products and service. This policy details how Sim Planet handles customer complaints in relation to our products and services. We will demonstrate fairness, courtesy, objectivity and efficiency in dealing with complaints.

However, Sim Planet is not committed to being responsive for Complaints about the services provided by the partner networks. Our objective is to resolve the vast majority of enquiries and complaints during the customer’s first call. Our Customer Service Representatives have the training and authority to deal with most of the problems or enquiries.

If you are not satisfied with the way in which the Customer Service Representative has handled your complaint, you can request to be transferred to a supervisor. Where you have raised a matter with a supervisor, he or she will aim to resolve the complaint as soon as possible and within timeframes agreed with you. The supervisor will deal with you personally and not pass messages through other staff.

you can contact us at
www.simplanet.com.au/contact-us